We are not transferring accounts from the previous Aymara e-shop. We invite you to register in our system. Make sure to sign up to join our community and get 15% off your first order.

For most destinations, free shipping is available for orders above a certain amount. For more information, please visit our Shipping page

Our orders are packed and shipped generally on the next business day.
The delivery time depends on the destination country. Most European countries will be delivered between 3-4 business days. Information per country is listed here.

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to follow up your order as it makes its way to you.

You have 14 days to decide whether to keep or return your purchase. EU customers need to use our Return Portal and follow the necessary steps. Non-EU customers, including UK and Switzerland, need to contact us first. Visit our Returns page for more information.

Returns are free of charge for EU customers. Read more on our Returns page

Please consider around two weeks after having received and inspected your return.

To exchange an item from your recent order, simply send it back for a refund and place a new order. Unfortunately, we cannot offer direct exchanges. This also applies if you wish to take another size.

Payment can be made by Visa, Mastercard, American Express, Maestro, Paypal, Bancontact (Belgium), Ideal (Netherlands), Sofort, Apple Pay, Google Pay. More payment methods might be offered.  All payments are processed in the secure environment of Shopify Payments.

Aymara does not have an official loyalty program as such.  However, as a frequent customer you will receive from time to time vouchers that you can use for future purchases as well as special offers. You will also be invited to private sales events that are not published publicly and are only accessible for existing customers. Make sure to register for our newsletter to be informed.

This is a new service that we are offering to EU customers, so that you will be able to enjoy your favourite sweater even longer. Read the details on our Repair page.

For the moment, we are starting up our new e-store with kids and women. More categories such as Men, Home and Yarns will be added later on.

Items from previous collections can be purchased in our Archive at attractive prices.

Aymara is happy to be represented internationally by a wide range of great stores. Visit our Stockists page to see a world map with our resellers.

A complete product care section will be included soon on our website. Do not hesitate to reach out to us through the Contact page in case of any doubts.