We are not transferring accounts from the previous Aymara e-shop. We invite you to register in our system. Make sure to sign up to join our community and get 15% off your first order.
Our orders are packed and shipped generally on the next business day.
The delivery time depends on the destination country. Most European countries will be delivered between 3-4 business days. Information per country is listed here.
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to follow up your order as it makes its way to you.
Please consider around two weeks after having received and inspected your return.
To exchange an item from your recent order, simply send it back for a refund and place a new order. Unfortunately, we cannot offer direct exchanges. This also applies if you wish to take another size.
Payment can be made by Visa, Mastercard, American Express, Maestro, Paypal, Bancontact (Belgium), Ideal (Netherlands), Sofort, Apple Pay, Google Pay. More payment methods might be offered. All payments are processed in the secure environment of Shopify Payments.
Aymara does not have an official loyalty program as such. However, as a frequent customer you will receive from time to time vouchers that you can use for future purchases as well as special offers. You will also be invited to private sales events that are not published publicly and are only accessible for existing customers. Make sure to register for our newsletter to be informed.
This is a new service that we are offering to EU customers, so that you will be able to enjoy your favourite sweater even longer. Read the details on our Repair page.
For the moment, we are starting up our new e-store with kids and women. More categories such as Men, Home and Yarns will be added later on.